![]() ![]() After I spoke with David the first time, I received an email which I thought was a quote for the service. Not only did they process a charge I hadn't authorized, they charged me $175 deposit when David had quoted me $150. GIDT decided to help themselves to my personal credit card that they had in their system from 2 years ago and processed the charge for the deposit and did not wait for me to call back with my mother's credit card number. ![]() was taking down my information, he said I would need to pay a deposit, and I explained I would need to call back later with my mother's credit card number because the service was for her. Unbeknownst to me and without my authorization, GIDT saved my credit card from 2 years ago and never deleted it from their system. HOWEVER.I was going to use their service this year, but what happened while I was setting up the service this week borders on fraudulence. I used Get It Done Transportation (GIDT) to transport my mother's vehicle 2 years ago, and all went without a snag. ![]() Lesson learned the hard way!Ĭharged My Credit Card Without Authorization - If you're planning on using this company.BEWARE. It is unfortunate that the $60 replacement cost was asking too much.I would not recommend that anyone use this service if you are looking for “peace of mind” customer experience and customer-focused problem resolution. I was left no choice but to drive my freshman to college across 2 states without a license plate as a result of this situation.I reached out to Get It Done and Zapp Transport LLC multiple times to resolve and despite my efforts to file a claim and receive a refund to replace the plate, I was told that they were not responsible and would not refund the cost to replace the license plate. The driver admitted that he did not realize the license plate was missing and I would be refunded. I reached out to the driver (Zapp Transport LLC DOT 4064640) and explained the situation. The driver took photos to confirm the condition of my car before it left my home and as soon as it was delivered and it was clear that the car was not in the same condition upon delivery. The car was delivered to the desired location within 24hrs however the license plate was stolen in transit. I was not told to remove my license plate by the driver or transport company. ![]() My car was loaded onto the transport vehicle, Zapp Transport LLC, with the license plate attached. On the 4th day of reaching out, I was told I had 45min before the driver would be to my home to pick up my car. Over the course of 3 days, I tried to obtain confirmation on a pickup date and time…only to be left in the dark not knowing when or whether my vehicle would be picked up. Major regrets after using this transport service!!! I reached out to Get It Done to transport my car to another state for my child’s freshman year at college. Dealership where car was purchased quoted me $200- higher than Joe.I am beyond happy, satisfied of my entire experience and HIGHLY recommend this company. I was in constant communication with Joe who always updated me on ETA's on both ends. The driver was very professional, on time and handled a classic car brilliantly. Dealership did not have the car ready(they had been given 3 weeks notice), and expected the driver to wait for 3 hours!! As I "went postal" on the dealership, Joe and the driver remained calm and we were able to pick the car up without issue, eventually.The car was transported in an open container trailer with a new model 1 ton Dodge Cummins Diesel. Where they stand out is how they handled the dealership where my car was being picked up from. I had a VERY positive experience with Joe and his amazing, patient driver.Get it Done was able to pick up my car the very next day, and deliver within 24 hours of pick up. I used Get It Done Transportation to transport a classic car from a dealership in Los Angeles to Northern California. ![]()
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